Telco - Business Operation Support

Telco business operation support is to managing the telco service to ensure maximum availability and minimum disruption in services. The business operation support involves managing function such as network inventory management, managing provisioning issues, network availability and fault management.

The cores of managing the business operation support are as follows to ensures maximum availability of services and service assurance strategy:

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management

Our business operation support follow eTOM standard telecom process framework and and ITIL for IT infrastructure library.

Our Core competency

  • Mediation and Billing System
  • Device Management
  • Network Inventory Control